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    // Our returns process //

    We have worked hard to ensure that our returns policy is the best and most fair for our customers. The following terms apply to all returns:

    - Products can only be returned for an exchange and not for cash.

    - This policy does not apply to DVDs that have been watched (shrink wrap must still be in place) as our wholesaler is unable to accept returns on played DVDs. Faulty DVDs, however, will be replaced with a working version.

    - Unless the product is faulty, you must pay shipping on returned items, and also shipping on the replacement product (even those stated as free shipping).

    - If required, we will reimburse the shipping on faulty items so long as we approve the cost of the shipping before you send it (we will only pay standard shipping costs for faulty items. We will not cover express shipping costs such as UPS or USPS Priority).

    - All products must be returned, in tact, complete with packaging.
    If the product is not faulty and was sent with free shipping, we will charge you for the actual cost of shipping the product out to you.

    - Products can be returned up to two months after purchase.

    - The terms of this guarantee may change at any time.